Find answers to your questions online below,
Need help registering or using your participant center? Click the appropriate link below to view an instructional video to help you get started.
You can also view step by step instructions in the written guides below:
Do you need help?
If you have trouble with our website, please complete this form and a representative will contact you within one business day.
Frequently Asked Questions
How do I re-start my 2014 team?
To re-start a 2014 team for a 2015 walk, you must have been a member of the team in the same 2014 event, and log in with the username and password you used last year. Forgot your username and password? Request it here. Find your local walk and click the "Register" button. Once logged in, you will be asked if you would like to re-start your team from last year. Choose to re-start your team, and continue with the registration flow.
How do I register family members?
To register family members, begin your own registration and enter your details. At the end of the registration flow, you will see a "register another person" button; click this button to add children or other dependents for whom you have the legal authority to sign our liability waiver.
How do I register others after I've completed my registration?
Each participant should register themselves so they can accept the liability waiver terms and provide a valid email address so they can receive details about their event. To register others for whom you have the authority to sign our liability waiver, simply log out of the website and begin a new registration. To register a large team, please contact the local contact listed on the homepage of your local event.
Why does my browser ask if I'd like to share my location?
Our Walk to End Alzheimer's website uses a technology called "Geolocation." When you arrive on the site, you will be prompted to share your location. This location is based on the IP Address of your Internet Service Provider, GPS if you're browsing on a GPS-enabled device, or cellular data if you're on a cellular/LTE device. By sharing your location, the website can quickly show you the five walks closest to you. The Alzheimer’s Association will not store or use geolocation data for any other purposes than providing information on Walk events near you.
My "Walks Near You" section is not showing walks near me - why?
The Walks Near You section may show no information or incorrect information for various reasons. If you deny the "share your location" prompt (or if you've set your browser settings to never allow geolocation in the past), this section will not populate walks near you. Geolocation for internet-enabled devices is based on the IP address of your Internet Service Provider, and the Walks closest to your ISP may differ from the Walks closest to you. If you are using a browser version that does not support Geolocation, this section will not populate. If you are using a VPN client, this section may not populate, or may populate walks close to the area where your VPN network is hosted.
Common Participant Center Error Messages:
The body and content contained invalid HTML tags that were removed -- this error will appear if you try to add a hyperlink or image to your personal or team page content. This error may also occur if you copy and paste content directly from Microsoft Word. If you intend to paste from Word, you can use the or "Paste from Word" icon in the text editor menu.
How do I edit or delete my message of support on a participant's/team's page?
If you submit a note of encouragement via the Facebook social plugin on a participant's page, you may edit or delete that comment. You must first login to Facebook in the same browser in which you are viewing the participant's page. Once logged into Facebook, open up the participant's page in a new tab. Hover over the right-hand corner of your previously-posted comment. You will see an option to edit or delete the comment. The following screenshot is an example of the option:
To have a comment removed from your fundraising page, please contact us for assistance.
Who do I contact if I need more help?
For questions about a Walk to End Alzheimer’s event, please contact your local chapter of the Alzheimer's Association.
For help with website log in, event registration or online donation questions, please complete this form and a representative will contact you within one business day.