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WEBSITE HELP

Instructional Videos

Need help registering or using your participant center? Click the appropriate link below to view an instructional video to help you get started.

VIDEO: How to Register for a Walk

VIDEO: Participant Center Overview

VIDEO: Updating your Personal Page

Written Guides

You can also view step by step instructions in the written guides below:

PDF: Online Registration Guide

PDF: Participant Center Guide

PDF: Fundraising with Facebook Guide

PDF: Mobile App Guide

Quick Tips

PDF: Resizing Photos for your Web page

PDF: Importing Email Contacts

PDF: Mailing in Donations

LINK: Creating a Personalized Page URL

Contact Us

Do you need help? Drop us a line!
If you have trouble with our website, please complete this form and a representative will contact you within one business day.

Frequently Asked Questions

How do I re-start my 2013 team?
To re-start a 2013 team for a 2014 walk, you must have been a member of the team in the same 2013 event, and log in with the username and password you used last year. Forgot your username and password? Request it here. Find your local walk and click the "Register" button. Once logged in, you will be asked if you would like to re-start your team from last year. Choose to re-start your team, and continue with the registration flow.

Why does my browser ask if I'd like to share my location?
Our Walk to End Alzheimer's website uses a technology called "Geolocation." When you arrive on the site, you will be prompted to share your location.  This location is based on the IP Address of your Internet Service Provider, GPS if you're browsing on a GPS-enabled device, or cellular data if you're on a cellular/LTE device. By sharing your location, the website can quickly show you the five walks closest to you. The Alzheimer’s Association will not store or use geolocation data for any other purposes than providing information on Walk events near you.

My "Walks Near You" section is not showing walks near me - why?
The Walks Near You section may show no information or incorrect information for various reasons. If you deny the "share your location" prompt (or if you've set your browser settings to never allow geolocation in the past), this section will not populate walks near you. Geolocation for internet-enabled devices is based on the IP address of your Internet Service Provider, and the Walks closest to your ISP may differ from the Walks closest to you. If you are using a browser version that does not support Geolocation, this section will not populate. If you are using a VPN client, this section may not populate, or may populate walks close to the area where your VPN network is hosted.

How do I use the "Add to Calendar" link to add a Walk to my Google Calendar?
On each Walk's homepage, there is a link to "add to calendar."  If you use Outlook or an Apple device, clicking this link will create a calendar appointment that you can automatically add to your calendar.  If you use Google Calendar, however, a few further steps are required:

  1. Visit the Walk site and click the "Add to calendar" link. An .ics file will download - you can find it in your downloads folder or save it to your desktop.
  2. Log into Google Calendar via your web browser.
  3. Click the down-arrow next to Other calendars.
  4. Select "Import Calendar."
  5. Click "Choose file" and find the file that contains your event, then click Open.
  6. Select the Google Calendar where you'd like to import events, then click "Import."

Common Participant Center Error Messages:
The body and content contained invalid HTML tags that were removed
-- this error will appear if you try to add a hyperlink or image to your personal or team page content. This error may also occur if you copy and paste content directly from Microsoft Word.  If you intend to paste from Word, you can use the Paste from Word or "Paste from Word" icon in the text editor menu.

How do I edit or delete my message of support on a participant's/team's page?
If you submit a note of encouragement via the Facebook social plugin on a participant's page, you may edit or delete that comment. You must first login to Facebook in the same browser in which you are viewing the participant's page. Once logged into Facebook, open up the participant's page in a new tab. Hover over the right-hand corner of your previously-posted comment. You will see an option to edit or delete the comment. The following screenshot is an example of the option:
Facebook edit comment

Who do I contact if I need more help?
For questions about a Walk to End Alzheimer’s event, please contact your local chapter of the Alzheimer's Association.

For help with website log in, event registration or online donation questions, please complete this form and a representative will contact you within one business day.

DONATE

To make a donation, first search for a walker to support.